Author: Owen Somerville

3 ways you can retain your existing customers

People are racing to get new customers for their business. But you shouldn’t forget that your existing customers. You should try to retain them as it is cheaper than getting new ones. With existing customers, you have earned their trust already. They have spent money on you and will be willing to spend more if you can take care of them properly. Here are three ways you can retain your existing customers.

1. Upsell

If you have a product or service that satisfies the need of your customer, then the customer will consider buying your product or service before going anywhere else. So, once you have a customer for your product or service, you can upsell. For example, if they have booked an online course with you, then you can offer them other courses that are related to the previous course.

2. The loyalty program

You can start a loyalty program. You can give some good rewards to customers for joining your loyalty program. This way your customers won’t go to your competitors and stay with your company for their needs.

3. Customer service

Providing good customer service is very important for a business. It’s required for a business to grow and increase customer base. It is also important for retaining existing customers. You should provide satisfied service to your existing customers all the time to retain them.

These strategies will help you to retain your existing customers. Having lots of loyal customers will improve the brand image of your company and more people will be interested in your brand.

4 ways to stay competitive in the market

The competition is fierce now. Businesses often find it hard to deal with competition. But competition actually improves your performance and takes you to a new level. Here are some ways you can remain competitive.

Don’t copy others

You shouldn’t copy others. You should go down your own path. You should try to implement your ideas and not that of others. Your competitor may have a high budget and lots of employees. You might not have a good budget, so the competitor’s strategy won’t work in your case.

Don’t ignore competition

You should keep track of your competitors. They may come up with products that are better than yours. You should then try to improve your product or service and become better than them. Keeping up with the competition can improve the quality of your products or services.

Don’t underestimate your competitor

We usually think of the big competitors. But the small competitors can even beat you in the competition. They can outperform you and get a bigger customer base. You shouldn’t underestimate the small competitors.

Don’t use any unethical means

The competition will always be there in business. That doesn’t mean that you have to get dirty to survive the game. You shouldn’t do unethical things like stealing your competitors’ list. You should be honest always.

There will be always competition in business. You shouldn’t give up or be disappointed. You must take competition positively. Competition can help you to be better at your business.

Top 4 reasons to diversify your workforce

Diversity is required in a company. Diversity can build a better consumer brand and improve the performance of your employees as well.  Here are some of the reasons why you should diversify your workforce.

Bilingual workers increase productivity

You should add people of different backgrounds in your workforce. This will increase the chance of having employees who speak multiple languages. Bilingual workers can earn 10% more every year than those speaking only one language. A bilingual employee can negotiate better with clients. It is possible to increase client base with the help of bilingual workers.

They are more productive

When the workforce consists of a diverse group of people, they will know new ways of tackling problems. You will have a more productive team this way. You should separate men and women evenly and get better results.

They are more creative

Diverse teams are more creative. New ideas will be generated from people of different backgrounds. Creative teams will produce better results and boost your branding.

Helps to avoid lawsuits

There is discrimination in many workplaces. By hiring people from various backgrounds you can lower your chances of being accused of any kind of discrimination.

Many companies are adopting this strategy of hiring a diverse group of people. It is proven that companies become more successful when the team consists of people from different backgrounds. If you own a business, you should also make up a team of a diverse group of employees to be more productive and successful.